SHIPPING & RETURNS: 

Thank you for shopping Kandid! We want to offer you the best shopping experience thought the entire process. Please reach out if you have any questions or aren't satisfied with your experience. 

Shipping: 

  • We offer Free Shipping on all orders over $50 or a $3 flat rate fee for any order less than $50 via USPS (United States Post Office).
  • Once your order has been shipped, you will receive tracking information to the email you used to check out.
  • We ship out packages every Monday, Wednesday, and Friday!
  • If you do not receive your package after 4 days of it being shipped, please reach out to kennedy.kandid@gmail.com 

Processing Time:  

Please allow 1-3 business days (that includes busy holiday seasons) to process your order and have it shipped out. Once processed, you will receive tracking information. 

Return Policy:

  • You may return your merchandise up to 15 days from when you received your package for a full refund.
  • All merchandise MUST be in new condition (unworn, unaltered, unwashed). We will not accept returns with makeup stains or deodorant stains, which will then be refused and shipped back to you at your own expense. 

Please note the items that are final sale (non-refundable or non-returnable):

  • Jewelry 
  • Sale Items
  • Intimates (bralettes) 
  • Any item discounted at 25% or more
  • Gift Certificates 

Exchanges:

If you ordered an item that was the wrong size, please send us an email to kandidboutique@gmail.com with the subject line “EXCHANGE” within 5 days of when you received to help ensure that you can get the size you need. Due to receiving many orders a day, we CANNOT guarantee we will have your size/color available.  

Damaged/Defective: 

If you receive and item that is damaged, please email kandidboutique@gmail.com with the subject line “DAMAGED/DEFECTIVE” within 2 days so we can fix the problem. 

Return Process:

  1. Follow the guidelines above to make sure you meet all the criteria. 
  2. Return the item(s) with your carrier of choice. Return shipping is the customers responsibility unless otherwise stated. We are not responsible for any lost or stolen merchandise on the transit. 
  3. Once we receive the returned package, please allow us up to 3 days of processing. When the return is processed, you will receive and email notifying you of the return. 
  4. The refund should process in your bank account in 5-8 business days. You will receive a total refund minus the shipping fee.   

Please Address Returns: Kandid Boutique; 2929 Spring Grove Ave APT 201, Cincinnati, Ohio, 45225

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